Remote End User License Agreement

This End User License Agreement (“EULA”) is an agreement between you and [full name of the individual entrepreneur — to be filled in], an individual entrepreneur registered in Georgia, identification number [identification number of the individual entrepreneur — to be filled in], operating under the brand Erti Cloud (“we”, “us”), for the Remote applications for macOS, Windows, Linux and iOS (the “Software”) and the signaling service we operate for them (the “Service”).

By installing or using the Software, you accept this EULA, our Terms of Service and our Acceptable Use Policy. If they conflict, this EULA applies to Remote. How Remote handles data is described in the Remote Privacy Policy.

We grant you a non-exclusive, non-transferable and revocable licence to install and use the Software on devices that you own or control, for personal use or for the internal purposes of your organisation.

The Software is licensed, not sold. We and our licensors keep all rights not expressly granted. Open-source components included in the Software are provided under their own licences; nothing in this EULA limits your rights under those licences.

You must not:

• use the Software to access or control a computer without the authorisation of its owner, or in any other way prohibited by the Acceptable Use Policy;
• circumvent or disable the pairing, authentication, encryption or permission controls of the Software;
• copy, modify, decompile or reverse engineer the Software, except where the law expressly allows this despite this restriction;
• sell, rent, lease or sublicense the Software, or offer it to others as a hosted service;
• use the Software to control systems where a failure could lead to death, personal injury or serious damage to property or the environment, such as medical, industrial-control or emergency systems.

Remote gives a paired device the ability to see the screen, use the keyboard and mouse, run terminal commands, open applications and read, change or delete files on the host computer, within the permissions you grant. Actions taken through a paired device have the same effect as actions taken directly on the computer.

You are responsible for:

• pairing only devices you trust, and comparing the six-digit code on both devices before you approve a pairing;
• granting each device only the permissions and file locations it needs, and revoking devices that are lost or no longer used;
• keeping your devices, operating systems and the Software up to date and protecting them with a passcode or password;
• all actions performed through sessions on computers you control, and obtaining any consent required from other users of those computers;
• complying with the laws that apply to remote access, monitoring and data protection where you use the Software.

Remote is under active development. Support for Windows and Linux and connections over the internet are in testing. Features may change, and the Software may contain errors.

No independent third-party security audit has been performed yet. Our security design is described publicly, but we do not promise that the Software is free of vulnerabilities.

File operations in a remote session can change or delete data. Deleted items are moved to the system Trash where the operating system supports it, but files you overwrite may not be recoverable. Keep backups of important data.

To connect devices over the internet, the Software uses a signaling server. By default, it uses the Service operated by us at erticloud.online. The Service forwards encrypted connection messages between your devices; it cannot read them. You can configure the Software to use a server you operate yourself, in which case the Service is not used.

The Service is currently provided free of charge, “as available” and without any guaranteed availability, capacity or support. We may change, limit, suspend or discontinue it, for example for maintenance, security, abuse prevention or because of operating costs. Where reasonable, we will announce material changes in advance.

To protect the Service and its users, we may apply rate limits and block device identifiers or IP addresses involved in abuse, in line with the Acceptable Use Policy.

The Software relies on operating-system features and third-party services, for example Apple’s speech recognition for dictation on iPhone, the optional download of a speech model from Hugging Face, network address discovery (STUN) servers, and Microsoft WebView2 on Windows. Their terms and privacy policies apply. The Remote Privacy Policy explains which data they receive.

We may provide updates that fix errors, improve security or change features. Some updates may be necessary to keep connecting with other devices. Where the law requires it, we will provide updates needed to keep the Software in conformity.

The Software and the Service are currently free of charge. If we introduce paid features, we will offer them under separate terms, and you will not be charged without your explicit agreement.

The Software contains encryption. You must comply with the export control and sanctions laws that apply to you when you use, transfer or take it to another country.

To the extent permitted by law, the Software and the Service are provided “as is” and “as available”, without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. In particular, we do not warrant that connections will always be possible, that the Software will be uninterrupted or error-free, or that it will be secure against every attack.

If you are a consumer, your statutory rights, including rights relating to the conformity of digital content and digital services, are not affected.

Our liability is limited as described in section 10 of the Terms of Service. In addition, to the extent permitted by law, we are not liable for loss or damage caused by actions performed through devices you paired or permissions you granted, by unauthorised access resulting from the loss or compromise of your devices, or by the unavailability of the Service.

Nothing in this EULA excludes or limits liability that cannot be excluded or limited under applicable law, including liability for intent, gross negligence, fraud, or death or personal injury caused by negligence.

You may end this EULA at any time by uninstalling the Software from all your devices. This EULA ends automatically if you seriously breach it; in that case you must stop using the Software. We may also suspend your use of the Service as described above. Sections that by their nature should survive remain in force.

If you got Remote from the Apple App Store:

• this EULA is concluded between you and us, not with Apple Inc. (“Apple”); we, not Apple, are solely responsible for the Software and its content;
• your licence to the iPhone app is limited to using it on Apple-branded products that you own or control, as permitted by the Usage Rules of the App Store Terms of Service, except that family members may use it through Family Sharing;
• Apple has no obligation to provide maintenance or support for the Software;
• if the Software fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation regarding the Software;
• we, not Apple, are responsible for addressing any claims relating to the Software, including product liability claims, claims that it fails to conform to legal or regulatory requirements, and consumer protection or privacy claims;
• if a third party claims that the Software or your use of it infringes their intellectual property rights, we, not Apple, are responsible for investigating, defending, settling and discharging the claim;
• you confirm that you are not located in a country subject to a U.S. Government embargo or designated as “terrorist supporting”, and that you are not on any U.S. Government list of prohibited or restricted parties;
• you must comply with the terms of third-party services, such as your network provider, when using the Software;
• Apple and its subsidiaries are third-party beneficiaries of this EULA and may enforce it against you.

Changes to this EULA, governing law and dispute resolution follow sections 13 and 14 of our Terms of Service. Questions, complaints or claims about Remote: support@erticloud.com. Security reports: legal@erticloud.com.